Govt. Approved Service MSR Nagar, Mathikere · Bengaluru
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Service Agreement

Terms & Conditions

Please review the terms and policies governing our pest control treatments, site inspections, warranties, and service commitments.

Business: A One Care Pest Control
Effective Date: January 2025
Last Updated: March 2025
Jurisdiction: Bengaluru, Karnataka, India

01 Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you (the "Customer" or "User") and A One Care Pest ("Company", "we", "our", or "us"), owned and managed by proprietor N. Narasimha Murthy, based in Mathikere, Bengaluru.

By browsing our website, booking an inspection, scheduling a pest control service via telephone, WhatsApp, or email, or approving a quotation, you acknowledge and agree to be bound by these terms.

02 Scope of Services

A One Care Pest provides government-approved residential, commercial, and industrial pest management solutions in Bengaluru, including but not limited to:

  • Cockroach Disinfestation & Odourless Gel Treatments
  • Anti-Termite Pre-Construction & Post-Construction Chemical Piping / Drilling Treatments
  • Bed Bug Eradication Treatments (Multiple Spray / Follow-up Cycles)
  • Mosquito Control & Space Fogging
  • Rodent & Rat Baiting / Trapping Management
  • Wood Borer & Silverfish Treatments
  • Sanitized Disinfestation & Surface Disinfection

All treatments are conducted by trained technicians using chemicals and formulations approved by the Central Insecticides Board (CIB) and competent regulatory authorities in India.

03 Site Inspections & Quotations

Estimates provided via telephone or WhatsApp are preliminary based on customer-provided information (e.g., BHK size, square footage, visible infestation signs). Final quotes may be confirmed after on-site physical inspection if the property size or pest infestation severity differs materially from initial descriptions.

Any additional specialized work required (e.g. extensive wooden wall drilling for termites, false ceiling access) will be explained and quoted prior to commencing service.

04 Customer Safety Precautions & Cooperation

Safety Compliance

While our chemicals are approved and applied responsibly, customers must adhere to basic safety instructions provided by our technicians prior to and immediately following treatments.

The customer agrees to:

  • Cover or store away open food, drinking water, cooking utensils, and children’s toys prior to liquid spray or fogging treatments.
  • Ensure pets, infants, pregnant individuals, and individuals with respiratory conditions remain away from direct spray areas during application and for the recommended re-entry duration (typically 1–2 hours for sprays).
  • Refrain from wiping or washing away applied gel spots in kitchen cabinets, under sinks, or behind electrical appliances.
  • Provide reasonable electrical power and water access when required for specialized spray or drilling machinery.

05 Pricing & Payment Terms

All rates quoted are in Indian Rupees (INR). Payments become due upon completion of the pest control treatment on the same day, unless a formal corporate credit arrangement has been agreed in writing beforehand.

  • Accepted Payment Modes: UPI (Google Pay, PhonePe, Paytm), Net Banking, Direct Bank Transfer, and Cash.
  • Invoices & Receipts: Official service receipts or tax invoices will be issued digitally or in print upon payment confirmation.
  • Multi-Session Packages: For services requiring multiple scheduled visits (such as bed bug eradications or annual maintenance contracts), payment milestone terms specified on the quotation apply.

06 Warranty, Guarantees & Follow-up Visits

Treatment Standard Coverage / Warranty Conditions
Anti-Termite Treatment 1 Year to 5 Years (as per contract tier) Includes complimentary re-treatment of re-infested areas during the warranty period.
Bed Bug Treatment Service warranty with scheduled 2nd visit Follow-up cycle required within 12–15 days to eliminate newly hatched nymphs.
Cockroach Gel Treatment Long-lasting residual protection Customer must not scrub off gel bait points; cleanliness advised.
General Disinfestation Single or Annual Maintenance Contract (AMC) AMC plans include regular quarterly or bi-monthly preventative checkups.

Warranties cover the specific pests treated and premises specified in the invoice. Warranties may become void if external construction, severe water leakage, or unhygienic conditions compromising chemical barriers are introduced without notice.

07 Rescheduling & Cancellations

We understand schedules change. We request customers to inform us at least 4 to 6 hours prior to the booked appointment if you need to reschedule or cancel a technician visit.

If our technician arrives at your premises and access is unavailable without prior notice, a minimal conveyance fee may be charged to reschedule.

08 Limitation of Liability

A One Care Pest exercises maximum care and safety standards during treatments. However, we shall not be liable for:

  • Pre-existing structural damage to woodwork, furniture, or electrical wiring caused by pests prior to our treatment.
  • Adverse reactions resulting from customer failure to observe recommended re-entry times, cover open food, or follow written technician advice.
  • Delays caused by force majeure events, severe weather conditions, local traffic disruptions, or unforeseen road blockages in Bengaluru.

09 Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or related to our services shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.

10 Contact Information

For service bookings, warranty inquiries, or questions regarding these Terms & Conditions, reach out to us:

A One Care Pest

Proprietor: N. Narasimha Murthy

Address: No. 34/A, 2nd Floor, 6th Main, 6th Cross, MSR Nagar, Mathikere, Bengaluru — 560 054, Karnataka, India

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